We guarantee that when not undergoing scheduled maintenance, the network infrastructure will be available 99.99% of the time in each month.

Network availability means all network infrastructure including routers, switches and cabling is working. Downtime begins when an interruption is recorded in our monitoring system or a trouble ticket is opened saying that you can't transmit and receive data (whichever is earlier).

In the event that Network infrastructure availability should fall below 99.99% in a given month due to our fault, and this failure directly and adversely affects your hosted environment, we will refund to you 5% of your monthly recurring charge per hour of network infrastructure downtime (up to 100% of the monthly recurring charge).

Need Security?

Are you running a business critical website?  You need to be sure your website is going to be online at all times. You need a mission critical service!

Visitors to your site need to know that when they type your web address in that they are not going to be presented by the annoying 'Page not found' or any other message.  With our fully redundant data centres, you can be assured that your visitors to your website will be shared amongst multiple load balancers and web servers. This will maximises the performance and speed of your website, and ensures it never goes down.

We are so confident about this service we will be binding the service with a service level agreement that guarantees an outstanding 99.99% level of uptime.